We are a luxury pet grooming service who operate as maintenance groomers. All of our dog grooming clients are on a re-occurring schedule of at least every 8 weeks ( 6 weeks for doodles) depending on you and your pets needs. Dogs and cats requiring only a bath package do not have to be on a schedule. If we are the right fit for you and your pet after your first visit, we will go ahead and pre-book you for the year. We believe in the many health benefits of having your pet groomed regularly which is an important part of your pets life.
We have no breed restrictions but we will not accept pets whom are aggressive, have health or behavioral issues or whom are difficult for the grooming process.
We only accept new pets under the age of 10.
We may ask for a deposit or for an appointment to be paid in full in order to hold your appointment spot. Your deposit will go towards the cost of the service. If the appointment is canceled or asked to be rescheduled, the deposit is then forfeited.
Service Agreement
Deposits
Arrival Time
By booking an appointment with us, you hereby agree and accept all of our policies.
Pets are accepted for grooming only under the following circumstances:
Policies
Senior Pets
Your Pets Well Being
Cancelations
We love our gray faced fur babies! At this time we are only accepting new clients 10-13 years and younger depending on breed, size and current grooming schedule. Depending on the pets age and health condition, we may opt to groom your pet for comfort rather than looks. This means, we do our best to get your senior pet done quicker. We also allow all pets to sit or lay down through the groom process. Sometimes their legs and or belly may come back a touch damp because of that.
Who We Are
First and foremost your pets well being always comes first. We believe in a calm and soothing atmosphere; so we do our best to provide a nice low stress environment. We will never force a pet to do something it does not want to do. We do not muzzle dogs for grooming or service aggressive dogs. All known health or behavioral issues need to be discussed prior to appointments. We have the right to turn away pets that do not fit our criteria.
We do our best to arrive at the first part of the arrival time given. For example, if your appointment is for 2 - 3pm, we will do our best to arrive closer to 2pm. Customers need to be available during the whole arrival time frame and you can not request for us to come at a later time.
If we arrive to an appointment and no one is home or the pet is not available or are asked to come at a later time, there will be a no call/no show fee of $75
We have the right to no longer off our services or cancel all future appointments .
All cancelations need to be made 48 hours prior to your appointment time.
That gives us enough time to fill your appointment slot. Due to the complexities of routing, it is very difficult to put someone into your canceled appointment with out at least a 48 hour notice.
Any cancelations that are made in under 48 hours of your appointment time will be charged a $75 cancelation fee.
If we arrive to an appointment and no one is home or the pet is not available. We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
We have the right to no longer offer our services and or cancel future appointments if ANY cancelations occur in under 48 hours of your appointment.
By booking an appointment with us, you hereby agree and accept all of our policies.
Pets are accepted for grooming only under the following circumstances:
- The pet is fit and healthy.
- We only accept new pets 10-13 years and younger depending on breed and size.
- We have the right to turn away pets if we feel as though we may not be the best fit.
- We have the right to turn away pets that do not fit our criteria.
- Grooming which takes place on an elderly(10 years old +) or infirm pet will be at the pet owner's risk.
- Grooming may expose pre-existing health\skin conditions for which Bark Avenue Mobile Pet Grooming, LLC cannot be held liable.
- The pet's rabies and all other vaccines are up to date (as required by law) unless otherwise discussed.
- In the event of an emergency, in your absence, you authorize Bark Avenue Mobile Pet Grooming, LLC to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at the pet owner's expense.
- For the safety of our clients all pets need to be on a Flea Preventative. We will not accept a pet whom has fleas. We do not offer flea baths or flea/tick services. If your pet has fleas when we arrive there will be a $25 additional charge.
- All known health or behavioral issues need to be discussed prior to appointments.
- We have the right to post pictures of your pets grooming photos.
- Nail cutting, ear cleaning and anal gland expression are part of the services unless the process is too stressful for the pet or too dangerous for the groomer.
- We will never force a pet to do something it does not want to do.
- We do not muzzle dogs for grooming or service aggressive dogs.
- Some “De-matting" or complete coat removal will or can dramatically alter your pet's appearance. This procedure may also expose pre-existing health\skin problems for which Bark Avenue Mobile Pet Grooming, LLC cannot be held liable. We do not offer full De-Matting. If your pet is matted, the only option would be to start with a fresh coat.
- Payment is to be made at the time of service. Payment can be cash, check, credit cards, Venmo or Apple Pay. Returned checks will incur a $35 charge. Our rates are based on the breed of the pet, the weight, coat condition and the duration of the groom.
1. Arrival Time
- We do our best to arrive at the first part of the arrival time given. For example, if your appointment is for 2 - 3pm, we will do our best to arrive closer to 2pm. Customers need to be available during the whole arrival time frame and can not request for us to come at a later time.
- If we arrive to an appointment and no one is home or the pet is not available or are asked to come at a later time, we reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show".
- Please make every effort to call and cancel or reschedule when possible to avoid such situations.
- We have the right to no longer off our services or cancel all future appointments .
2. Cancellations
We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm. All cancelations need to be made 48 hours prior to your appointment time. That gives us enough time to fill your appointment slot. Due to the complexities of routing, it is very difficult to put someone into your canceled appointment with out at least a 48 hour notice.
- We reserve the right to no longer offer our services and or cancel future appointments if ANY cancelations occur in under 48 hours of your appointment.
- Any cancelations that are made in under 48 hours of your appointment time will be charged a $75 cancelation fee.
- Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the $75 fee
- In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 24 hour period.
- We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.
3. No-Shows
It is considered a "no-show" when the client is not available at the scheduled appointment arrival time frame and does not contact the groomer to cancel or reschedule.
- We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
4. Deposits
- We may ask for a deposit or for an appointment to be paid in full in order to hold your appointment spot. Your deposit will go towards the cost of the service. If the appointment is canceled or asked to be rescheduled, the deposit is then forfeited.
We reserve the right to refuse service to any pet or client for any reason.